Returns

You can return any item within 30 days of purchase. All items are returned at your own cost and the original shipping cost is non-refundable.

To receive a full refund, items must be returned in “like-new” condition with all original labels and directions. If a returned item needs cleaning or re-labeling, items may be subject to additional cleaning and processing fees up to 25% of the original purchase price or may be returned to the customer with no refund.


Exchanges

You can return any item for an exchange within 30 days of purchase. All items are exchanged at your own cost and the original shipping cost is non-refundable.

To receive a full exchange, items must be returned in “like-new” condition with all original labels and directions. If a returned item needs cleaning or re-labeling, items may be subject to additional cleaning and processing fees up to 25% of the original purchase price or may be returned to the customer with no refund.

Once your exchange has been processed, you will receive an e-mail confirmation with an expected delivery date.


Warranty

We will replace any defective item at no cost to the customer within 60 days of product delivery.

Customers will also receive a shipping cost refund for returning the defective item up to the shipping cost of delivering the item.

This 60 day warranty only covers defects and malfunctions and does not cover damage caused by chewing, scratching or rough playing or dissatisfied customers.

If you are dissatisfied with a purchase, please see your return or exchange options above.